Terms & Conditions
All information contained in this page was true and correct at the time of publishing. There may be variations in information or pricing by the time of your scheduled appointment.
Booking Fee:
There is a $100 booking fee for all scheduled appointments booked through www.CosmediKate.com.au. This booking fee is deducted from the total cost of treatment on the day of your appointment.
Cancellation Fee:
For appointments that have paid a deposit/booking fee, a cancellation fee of $100 applies to appointments that are cancelled with less than 48 hours notice. If your appointment is scheduled less than 48 hours before your appointment time, a $100 cancellation fee applies should you cancel the appointment. A cancellation fee of $100 also applies to patients who fail to attend their appointment on the day. This is non-negotiable.
Consultation Fee:
For consultation appointments, the $50 booking deposit can be redeemed against future treatments for a treatment booking made within the next 6 weeks. If you choose not to proceed with a treatment then this fee is not redeemable and is charged as purely a consultation only.
Children/minors/friends etc
We advise all patients not to bring any children, friends or family to your appointment. CosmediKate does not take any responsibility should anything happen to an unsupervised child that was brought to an appointment.
Treatment Fees:
Treatment fees vary according to the requirements of each individual patient, the type of treatment and the choice of products used. It is your responsibility to be fully aware of all fees and charges associated with treatment. In addition to this, CosmediKate will provide a formal quote prior to any treatmtent taking place. Further information on pricing can be found by here. The prices on our website can be changed without notice. Every patient has the option to not proceed with the treatment on the day should their budget not allow. When consenting to the treatment, you are also consenting to being liable for the costs associated with the treatment and furthermore will finalise these costs at the time of the treatment. A fee of $100 is charged should you decide not to go ahead with the procedure.
Half mls of Dermal Fillers
At CosmediKate we do not offer half mls of dermal fillers. Should you require less than one ml of dermal filler, you are still to pay the costs for a total of one ml. The remainder of the dermal filler will be discarded appropriately or CosmediKate may suggest other areas where the product can be used for further facial enhancement. You are under no obligation to use the remainder of the product.
Payment at Time of Service:
You are responsible for ensuring that payment is made of your treatment by either eftpos, credit card or AfterPay tenders.
Suitability for treatment:
CosmediKate reserves the right to refuse or cancel further appointments of any patient if the treatment provider believes the patient is clinically unsuitable for any further management. All patients must acknowledge that there is no guarantee of results for any non-surgical procedure. Whilst every effort is made to achieve desired outcomes, you as the patient understand that outcomes are never guaranteed.
Refund Policy:
As there are no guarantees with medical procedures it is essential that every patient understands that treatments vary from patient to patient – no two people are the same. Whatever the outcome, the product and service has been provided, and therefore not possible for CosmediKate to provide a refund for treatment costs. This is non-negotiable. CosmediKate will of course make every reasonable effort to achieve the aesthetic outcome the patient is requesting, however no guarantees are offered in relation to the effects of any procedure performed.
Nurse Kate Running late
At CosmediKate we always try to be on time and run to schedule for your appointment. Nurse Kate will always provide a good amount of time when seeing clients, however, sometimes we may run behind schedule due to a number of factors. When making an appointment, please take into consideration that Nurse Kate could be running behind schedule. If you decide to leave the clinic before your appointment due to the fact that Nurse Kate is running behind, CosmediKate has the discretion not to book you in for future appointments.
Medications/ Change in Medical History:
It is the patients responsibility to inform CosmediKate when there has been a change to your medical history (eg pregnancy, cold sores etc) and medication (e.g Roaccutane, aspirin etc). Should you come on the day of your appointment and the booked treatment is unable to proceed due to your medical condition or medications, a consultation fee of $100 will be applicable.
In the unlikely event of an unforeseen emergency involving the treatment and care of a patient, the patient will be evacuated to the nearest hospital via ambulance. All costs relating to the transfer and care of the patient remain the responsibility of the patient.
Review of procedure
Review of procedures are done at two weeks post the procedure, except in the case of cosmetic emergencies, for example vascular occlusion or infection which will be seen immediately, as an emergency. Asymmetry, typical post treatment swelling, antiwrinkle results, lumpiness etc. will not be reviewed for at least two weeks or unless otherwise advised. It is your responsibility to inform CosmediKate if there are any signs of serious complications, and all requests for post-treatment photos must be completed.
If you have any concerns, please call us on 0419 718 145 or email info@cosmedikate.com.au and we will schedule a review appointment at an appropriate time.
Hyalase/Dissolving of Dermal fillers
Should a patient request to dissolve any dermal fillers from a previous dermal filler treatment, a minimum of two weeks after the procedure is required before re-assessment for further dermal filler can be made. The cost of dissolving the dermal filler is $350 per treatment, and you may require multiple dissolving treatments. A test patch of filler dissolver will be administered prior to any treatment to assess suitability to proceed.
Photography
Every patient will have clinical photography taken during their consultation. Photographs may be used across social media channels run by CosmediKate, only with the express consent of the patient. Confidentiality will be maintained.
Late patient arrivals
In consideration for all patients, if a patient arrives late to their appointment, CosmediKate reserves the right to not see the patient on that day. In this case, you will be charged a $100 cancellation fee.
Asymmetry
Everybody is asymmetrical. CosmediKate aims to correct asymmetry as best as possible with cosmetic injectables, however, any further corrections of asymmetry post-treatment are at the cost of the patient.
Communications with CosmediKate
All written correspondence to CosmediKate should be via email info @ cosmedikate.com.au . Messages sent via Instagram or Facebook are not monitored as closely and may not be answered in a timely manner. It is always best to email.
Feedback or Complaints
Please send all feedback and complaints to info @ cosmediKate.com.au
Emergencies
In the case of an emergency, please call 000 for an ambulance.